Posted by Jerry in Here are a couple of things can be done when your website is down.
1. Is your hosting account suspended?
Did you make your hosting payment on time? Did your website exceed the bandwidth limit? Is your site throttled for some unknown reason? Check your inbox and see if there is any account suspension notification.
2. Is faulty node causing the outage?
Make a Traceroute and Ping check to see if there is a faulty node somewhere in your connection. If so, there is nothing much you can do but wait.
3. Is your site down for everyone?
Visit DownForEveryoneOrJustMe.com (awesome web tool) and check if your ISP is having connection problem with your name server. If so, contact your ISP to rectify the problem.
4. Is your site down because of planned maintenance?
Check with your web host server status report and see if there is any maintenance outage announcement. If you are using Bluehost or Hostmonster, you can visit serverstatus.bluehost.com/ or serverstatus.hostmonster.com/, see if your server is affected by regular maintenance.
What if none of the above is the cause?
If all of the above do not resolve your problem, then things are not looking good for you. Your web server outage is most probably an unplanned event and it is time to get in touch with your web host supports. Shoot an email or get on to the live chat system and communicate with the support staffs.
Hello,
I will give you a few examples of what causes a site to go down.
The first is lack of payment, a customer may pay for a years hosting and after that credit is used the monthly statement will start to show money owing and after 60 days the account goes into arrears, This is why its imperative that you look at your monthly statement that your web hosting company provides and if its difficult to understand there are helpful staff standing by waiting to assist you in understanding the content. Or at least there is at Islandnet.com.
Secondly, the domain expired, well a year is a long time, someone registers the domain with go-daddy and puts the local highspeed provider email that they use as the contact and then they either leave the organisation, pass-on or change highspeed providers and so the domain reminders go into oblivion and the domain expires and no one knows where the emails were being sent as privacy is enabled on the domain, Islandnet.com is a registrar, 30 days before the domain expires we can auto-renew the domain and add the charge to the hosting account, we have people hosting with us for over 10 years who never worry about domain renewals.
The server room flooded, a power supply blew up, a drive crashed or some other major hardware catastrophe, Islandnet.com will admit we have has some hardware failures but we have monitoring systems, UPS’s, SMART drive monitoring, backups, spare hardware on hand for fast swap out, we all live 5 minutes from the office so we can all get to the office quickly. All our monitoring is inhouse developed so if we need to add monitoring of TCP ports, GEO-IP deamons and other lesser but still important system functions we can do so easily. Our office is not on a flood plain either
Okay so its a little tongue in check but out out uptime at http://www.webhostingstuff.com/uptime/Islandnetcom.html, we are small but we are mighty.
Thanks,
Rob Turner
Islandnet.com Snr CSR.
1-800-331-3055