This company is the worst and most irresponsible…
WireFuseMedia LLC (known as Pacifichost) has repeatedly changed Terms of Service of http://www.pacifichost.com, leading to a reduction of consumer rights and responsibilities of WireFuseMedia LLC in the presence of “glitch” problems, which deprived me of the opportunity to obtain redress in the absence of agreed services and damage of stored information.

In my case, after braking there server Polaris in the summer, many customers, including me, loses their information. There technical staffs tell me – we will not do this anymore and offer me 2 more months. I do a mistake – believe in one fake provider.

But it happen again – server go down and my information is lost again. What you think that they do – after I open the ticket DQS-565-60418, there have a response – they send me information on “glitch” problem with closing the open ticket and blocking access to pacifichost.com system with blocking my IP address – 93.152.152.184 (no longer used by me).

Pacifichost must know:
I do not agree with the changes of Terms of Service of http://www.pacifichost.com, made unilaterally by WireFuseMedia LLC, I disagree with the presence of continuous “glitch” problems and I do not agree WireFuseMedia LLC to blame its backup system for the destruction of my information .

If you do the same tell this on:
http://www.bbb.org/northeast-california/business-reviews/internet-services/pacifichost-in-elk-grove-ca-47025509
https://econsumer.ftccomplaintassistant.gov

But here’s the real problem. 6 months after I canceled my account, they’re still trying to bill my credit card! I’ve called them three times and they keep telling me they’ve canceled my account, but I keep getting invoiced.

They are worse than incompetent, they’re thieves.

Their techs seem poorly trained, over burdened, and indifferent to the concerns of their clients. In fact, the company is largely unresponsive when faced with problem that can’t be solved by pushing a button.

Stay away from PacificHost. They are terrible.

We contracted them for our streaming site hosting, and not only did they NOT have our site up in 2 days like they said they would before we choose them….once they migrated our website to their servers, HALF of our features STOPPED working.

We submitted dozens of tickets, and even submitted a complaint to the Better Business Bureau. Tech support should be staffed by technicians who know how to support the services they offer…and Pacific Host was an enormous let down and WASTE OF TIME.
Our credibility took a hit because we relied on them and they continued to fail us…..obviously, we switched. So it doesnt matter anymore that they started deleting our trouble tickets.
By the way, the money back gaurantee has a ton of “clauses” so when you go to request your money back – you dont get it.

We have been “working” with PacificHost for over 3 months…..which has been at our expense. Every month I “work” with them, is another month that they STILL dont fix the damage they’ve done to our website, but yet bill us for…and again, the money back guarantee is not truthful. If so, where is my money for “working” with you?

My previous experiance with hosting companies has been really good currently still having a website at http://www.hypermart.net (very solid uptime and has good support for small businesses and personal website hosting). The other experience was with http://www.rackspace.com for a major DB driven website and they were awesome and handled mostly everything i needed to do to get the site running!

As far as http://www.pacifichost.com hosting it is severely lacking in:

telephone response – the phone was bussy 14 out of 15 calls that i made to the company and when i did get support i got very stupidly scripted answers and the person obviously had no idea what they were saying! (suggestion: if you know your phone is busy 99% of the time get another phone number that will actually conect your customers to someone)

Email Response – I would get responses to my customer tickets on average 1-3 days later! (that is not email support!) These responses were very shot and stupidly scripted responses or so it seamed!

Sever uptime – the webserver that my site was on had horrible response time! I would load the site in 2 different cities on 2 different computers and the response was bad at the first loaction taking 30-50 second to load the home page – HORRIBLE!

I made numorious complaints because my site was just down! after the 5th time in 2 weeks, I asked them to move me to a new server.

3 days later they responded to my request and said it would be done when they had time.

The next day it was done! At this point i was expecting to have a normal servers response and it was a touch better when it was accessible but still not a normal servers response!

Yet again my site was down on the new server (yes i renamed the nameservers to point to the right server and yes it was pointing to the new server).

After this I contacted them for a refund to see how what package i had and decided to re evaluate my hosting package!

I started with the basic plan with the advanced option – this was probly to low of a package to meet my expectations of server response time. So I upgraded to the premium business hosting plan.

So they contacted me and told me they would have to move my site yet again to an even newer server – UG!

So the next day they contacted me and siad it was moved so I changed the name dervers and checked the site – it was up this time!

It did load somewhat normally with a somewhat normal response time! I was totally excited and hoped it continued – so about an hour later I showed a friend the site and that it was up and – BAMMO

THE SITE WAS DOWN AND NON RESPONSIVE FOR OVER AN HOUR!

Lets just say that was the last straw – although i still have about 20 days till my 1st month of hosting will expire on the new business class server, I already have a new host picked out and I am very excited to move to http://www.hostgator.com after reading all the many many great review from major eccommerce business owners on the web!

Do yourself a favor and save yourself allllllllllllll the frustration I went through and choose another host.

PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!
PACIFIC HOST SUCKS!

I made a video of me typing this blog post and soon it will go viral so the whole world will know PACIFIC HOST SUCKS!

Jeff Ha
Posted On: Dec 10 2010 7:31 PM
Getting e new HD is not like getting new server since and hd is for storage and the rest of the equipment that surrounds it does the work. Muy question is why you can’t add another HD to the server since I only see two HD’s listed on the server configuration. Why did you purchase a space saving unit for my server since this would not be conducive to future space requirements. As for the manual transition of the server data I would that you can’t just return the data after the last backup you did for my server. Please let me know.
Rex Boyd
Posted On: Dec 09 2010 7:04 PM
Hello Jeff,

I am going to guess you are referring to your dedicated server? The only way for us to increase the space is for us to replace the hard drive with a bigger hard drive which is kind of like getting a new server, we would have to upgrade the physical drive on the server and manually transfer your entire site to the new drive.

Regards,
Rex Boyd
PacificHost Customer Service
http://www.pacifichost.com/
Jeff Ha
Posted On: Dec 09 2010 11:19 AM
I believe my plan is set at 250 GB Storage, is there a monthly add-on for unlimited? or can do I need to buy in increments? Just want more than 250 GB, I used it all in a month. I will be cleaning out my file system today to free up disc space, but I do want more storage resources, let me know if I have options. Thanks,

jeff